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{{Short description|XOi company history}}
{{Draft topics|north-america|business-and-economics|technology}}
{{AfC topic|org}}

{{COI|date=July 2025}}

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'''XOi Technologies''' is an American software company that develops cloud-based field service management platforms. Founded in 2013 and headquartered in Nashville, Tennessee|Nashville, Tennessee, the company creates digital tools designed to enhance communication between field service technicians and their organizations.

== History ==
XOi Technologies was founded in Nashville, Tennessee, in 2013 by Aaron Salow.

Salow's background in a working-class family influenced his perspective on skilled trades and manual labor. His early exposure to trades professions through family and community members shaped his understanding of these careers as essential components of the economy.

As founder and CEO, Salow has publicly addressed what he describes as a societal devaluation of skilled trades in favor of traditional four-year degree programs. He has noted that demographic shifts have contributed to Labor shortage|labor shortages]] in skilled trades, citing his own challenges in the manufacturing and modular construction sectors where finding qualified contractors became increasingly difficult.

This experience with skilled labor shortages and communication inefficiencies in field service work informed Salow's vision for developing technology solutions to bridge gaps between service technicians and customers, as well as streamline the service process.

In 2025, following a $230 million funding round with global investment firm KKR, XOi announced its acquisition of San Francisco-based Specifx, marking the company's first acquisition.<ref>{{Cite web |last=Lunden |first=Ingrid |date=2025-02-05 |title=XOi raises $230M, acquires Specifx to expand its tech for field service technicians |url=https://techcrunch.com/2025/02/05/xoi-raises-230m-acquires-specifx-to-expand-its-tech-for-field-service-technicians/ |access-date=2025-07-18 |website=TechCrunch |language=en-US}}</ref> Specifx, co-founded by Ryan Martineau and Pete Shimkus, provided data enrichment and metadata retrieval platforms for field service equipment. The acquisition was designed to strengthen XOi's technology solutions for field service professionals.

CEO Aaron Salow described the partnership as a step toward advancing sustainability, profitability, and transparency in the evolving field service industry.<ref>{{Cite web |title=XOi Technologies Acquires Data Firm Specifx {{!}} ACHR News |url=https://www.achrnews.com/articles/164130-xoi-technologies-acquires-data-firm-specifx |access-date=2025-07-18 |website=www.achrnews.com |language=en}}</ref>

== Products and Services ==
[[File:Electrician-photo.jpg|alt=An electrician uses XOi's OCR data plate capture to read the unit's service history.|thumb|An electrician uses XOi's OCR data plate capture to read the unit's service history. ]]
XOi operates a cloud-based platform that provides field technicians with digital documentation tools, including video capture, photo documentation, and instructional content. The platform facilitates real-time collaboration between field personnel and remote technical experts. Additional features include reporting capabilities and analytics tools for service operation optimization.<ref>{{Cite web |date=2023-01-20 |title=Can This Software Make Field Service More Profitable? |url=https://www.ironpros.com/field-service-management-software/article/22908010/can-this-software-make-field-service-more-profitable |access-date=2025-07-18 |website=IRONPROS |language=en-us}}</ref>

The company's primary product, XOi (formerly XOi Vision), is a mobile application that enables technicians to collect and document job site data, including equipment information and work progress documentation. The platform allows both field technicians and back-office personnel to access this data for troubleshooting and business development purposes.

== Market and Clientele ==
XOi Technologies serves multiple industries within the field service sector, including heating, ventilation, and air conditioning (HVAC), plumbing, electrical services, and commercial kitchen equipment maintenance. The company's client base spans from small family-owned service businesses to large Multinational corporation|multinational corporations.

== Recognition ==
In 2023, ''Mechanical Hub'' reported that XOi had been named to the ''Inc. (magazine)|Inc. 5000'' list of fastest-growing private companies for the fourth time, highlighting its continued growth and impact in the field service technology space.<ref>{{Cite web |last=<!--staff byline; no author given--> |date=2024-08-14 |title=XOi named to Inc. 5000 for the fourth time |url=https://mechanical-hub.com/xoi-named-to-inc-5000-for-the-fourth-time/ |access-date=2025-07-18 |website=Mechanical Hub |language=en-US}}</ref>

== References ==
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