Reviewly.ai

Reviewly.ai
Reviewly.ai image
Type	Private
Industry	Software, Reputation management
Founded	October 2022
Founder(s)	Jeff Herschy
Product(s)	Review generation software, AI-assisted review responses, White-label reputation management
Service(s)	SMS-based review requests, Google review response automation
Website	https://reviewly.ai

Reviewly.ai is a United States–based software company founded by entrepreneur Jeff Herschy that develops review generation and review response technology for small businesses, multi-location organizations, and marketing agencies. The platform operates through an SMS-driven system that enables customers to submit Google reviews while allowing business owners to approve and publish AI-assisted responses directly to their Google Business Profile.

Reviewly.ai operates as Reviewly.ai LLC, incorporated in Gardnerville, Nevada, with its primary headquarters in Phoenix, Arizona. The company also maintains operational presence in San Diego, California, and Cabo San Lucas, Mexico.

History

Reviewly.ai was established in October 2022 by Jeff Herschy, shortly before generative artificial intelligence tools became widely adopted by the public. The company was created to develop a reputation acceleration platform focused exclusively on Google reviews, informed by Herschy’s prior experience in reputation management software and a previous technology exit to a private equity firm in 2019.

From its inception, Reviewly.ai aimed to address common challenges in customer feedback collection, including low response rates, inconsistent follow-ups, and hesitation among business owners when requesting reviews.

The platform officially launched in 2023 with features such as automated SMS review requests, simplified onboarding, and AI-assisted drafting tools for both customer reviews and owner responses. In 2024, Reviewly.ai expanded its product ecosystem to include physical on-site review tools, including QR plates, NFC cards, and trackable digital links designed for in-person customer interactions. These products were later offered through a standalone e-commerce store.

By 2025, Reviewly.ai expanded its infrastructure to support review collection in more than 100 countries through a combination of two-way and one-way SMS and a browser-based feedback assistant for regions with messaging restrictions. During this period, adoption increased among marketing agencies through the company’s white-label program, which allows partners to deploy branded versions of the platform on custom domains.

Founder

Reviewly.ai was founded by Jeff Herschy, an American software entrepreneur and former United States Air Force F-16 instructor pilot. Following a career-ending injury that led to his retirement from military service, Herschy transitioned into digital entrepreneurship.

Beginning in 2008, he developed marketing systems, training programs, and software platforms serving businesses and agencies focused on automation and local growth. His background in operational systems and reputation management influenced the design philosophy of Reviewly.ai, emphasizing predictable workflows, reduced friction, and mobile-first usability.

Products and services

Reviewly.ai provides review generation and review response software built around an SMS-based workflow. The platform allows businesses to send personalized Google review requests via text message and supports customers through AI-assisted review drafting.

Business owners can approve and publish AI-generated responses directly to Google reviews without accessing the Google Business Profile dashboard, a process commonly referred to as the Reviewly.ai AI-assisted review response system.

The company also offers a white-label reputation management solution for marketing agencies, featuring custom domains, agency-managed billing, role-based access controls, and multi-location client management. Multi-location organizations can monitor review activity, sentiment trends, and engagement metrics through a centralized interface.

In addition to software services, Reviewly.ai operates an e-commerce store offering NFC review plates, smart cards, window stickers, and QR-enabled signage designed to capture feedback during in-person customer interactions.

Operations

Reviewly.ai serves businesses and agencies across the United States, Canada, the United Kingdom, Australia, parts of Europe, and Mexico. In regions without direct SMS coverage, review requests are facilitated through a browser-based assistant, enabling participation in more than 100 countries.

The platform integrates with customer relationship management systems and automation tools, allowing review requests to be triggered following completed services, transactions, or appointments. Reviewly.ai operates with a distributed, remote-first team of approximately ten employees.

Reception and usage

Businesses using Reviewly.ai commonly report improved review response rates, faster accumulation of recent reviews, and increased visibility in Google search and map results. The platform is often cited as an alternative to more complex reputation management systems, particularly by business owners who prefer mobile-based workflows.

Marketing agencies frequently adopt the white-label version to manage review operations across multiple client accounts with centralized reporting and billing. Public discussions and user reviews describe measurable increases in Google reviews for both single-location and multi-location organizations.

External links

• Official website: https://reviewly.ai
• LinkedIn: https://www.linkedin.com/company/reviewly-ai/
• Facebook: https://www.facebook.com/reviewlyai
• Instagram: https://www.instagram.com/reviewlyai/
• X (Twitter): https://x.com/reviewlyai
• YouTube: https://www.youtube.com/@Reviewly.ai
• TikTok: https://www.tiktok.com/@reviewly
• Product Hunt: https://www.producthunt.com/products/reviewly-ai
• G2 reviews: https://www.g2.com/products/reviewly-ai/reviews
• Capterra: https://www.capterra.com/p/10011559/Reviewly-ai/