ICTBROADCAST
ICTBroadcast is an Ai-powered auto dialer and unified communication automation software used to manage outbound and inbound calling operations. The software is commonly deployed by call centers, enterprises, and service providers to automate large-scale voice communication over IP networks. ICTBroadcast is developed by ICT Innovations, a software company based in Multan, Pakistan.
Automated Dialing
Automated dialing software is designed to place calls automatically from a predefined list of telephone numbers. ICTBroadcast supports multiple dialing methods that reduce manual calling effort and improve operational efficiency. These methods are widely used in outbound call center environments.
ICTBroadcast Features
ICTBroadcast provides core features required for automated communication systems, including:
- Predictive, progressive, and manual dialing modes
- Interactive Voice Response (IVR)
- Agent-based call handling
- Call recording and monitoring
- Real-time and historical reporting
The software supports both single-tenant and multi-tenant deployments.
Communication Technologies
ICTBroadcast operates over Voice over IP (VoIP) networks and uses SIP protocol for call signaling. It integrates with open-source telephony engines such as FreeSWITCH and supports IP-based voice communication.
Campaign Management
The software allows users to create and manage calling campaigns by:
- Uploading contact lists
- Defining call flows and schedules
- Configuring retry logic
- Monitoring campaign progress
Campaigns are used for surveys, notifications, reminders, and informational calls.