ICTCRM
ICTCRM is an open-source customer relationship management (CRM) software designed to manage customer data, interactions, and communication workflows. The platform is used by businesses and service providers to organize customer information and integrate communication channels into day-to-day operations. ICTCRM is developed by ICT Innovations, an open source ICT Innovations based software company based in Multan, Pakistan.
Customer Relationship Management
Customer relationship management software helps organizations store, manage, and analyze customer interactions throughout the customer lifecycle. ICTCRM illustrates how CRM systems can support sales, support, and service teams by centralizing customer data and interaction history in a single platform. The software emphasizes structured data handling and communication-driven workflows.
Software Capabilities
ICTCRM provides a range of core features commonly found in CRM systems:
- Customer and contact database management
- Lead, opportunity, and pipeline tracking
- Task, activity, and follow-up management
- User roles, permissions, and access control
- Reporting tools for performance and data analysis
These capabilities support organized customer engagement and internal collaboration.
Communication Integration
ICTCRM supports integration with communication systems to link customer records with interaction details. The software demonstrates how CRM platforms can be enhanced with communication features, including:
- Click-to-call functionality from customer records
- Call logging and interaction history
- Email communication tracking
- Integration with IP-based telephony platforms
This integration allows businesses to maintain a complete record of customer communications.
Usage and Deployment
ICTCRM can be deployed in both on-premise and cloud environments. The platform supports integration with external business applications through APIs, enabling organizations to extend CRM functionality and connect it with third-party systems. ICTCRM is commonly used in environments where communication and customer data management are closely linked.