ICTCORE
ICTCore is an open-source unified communications framework & Cpaas designed to build and manage communication-based applications. It provides a backend platform for handling voice, messaging, and automation workflows using industry-standard communication protocols.
ICTCore is commonly used as a core engine for developing telephony, messaging, and customer interaction solutions.
Overview
ICTCore is developed to simplify the creation of communication systems by offering a modular and extensible architecture. It acts as a bridge between communication servers and application logic, allowing developers to build scalable communication solutions without directly managing low-level telephony complexities.
The framework supports integration with multiple communication technologies and services.
Architecture
ICTCore is built around a service-oriented architecture that separates communication handling from business logic. It integrates with communication servers such as FreeSWITCH and uses APIs to control call flows, messaging, and automation processes.
This design allows developers to customize and extend functionality according to specific application requirements.
Communication Processing
The framework manages real-time communication tasks including call initiation, routing, and session control. ICTCore supports IP-based communication technologies and enables applications to handle interactions programmatically.
Its processing layer allows automated workflows, event handling, and rule-based communication logic.
Integration Capabilities
ICTCore provides interfaces that allow integration with external systems such as web applications, databases, and third-party services. Developers can connect ICTCore with customer management systems, billing platforms, and reporting tools.
This integration flexibility makes ICTCore suitable for building complex communication-driven platforms.
Use Cases
ICTCore is used as a foundational component in various communication solutions, including:
- Call center and contact center platforms
- Fax over IP systems
- Automated notification and alerting services
- Unified communication applications
Its reusable framework design enables consistent communication behavior across different products.
Open-Source Framework
ICTCore is released as open-source software, allowing developers and organizations to study, modify, and deploy the framework according to their needs. The open-source model encourages customization and community-driven development.