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Simply Contact
Simply Contact is a European customer support outsourcing company headquartered in Warsaw, Poland. Founded in 2013, it provides multilingual and omnichannel customer support, technical support, and back-office services to companies across travel, aviation, mobility, fintech, e-commerce, logistics, and other industries. The company specializes in high-quality, scalable customer support solutions powered by AI and operational expertise.
Overview
- Founded: 2013
- Headquarters: Warsaw, Poland
- Employees: 700+
- Languages Supported: 20+
- Coverage: 24/7/365
- Presence: Poland, Ukraine, Romania, Moldova, Bulgaria, United Kingdom
Mission
Simply Contact’s mission is to solve complex business challenges by delivering simple yet effective customer support solutions that ensure a consistent and positive customer experience.
Services
Simply Contact provides a range of customer support and business process outsourcing services including:
Customer Support Outsourcing[1]
- Multilingual and omnichannel support (calls, chat, email, social media)
- Call center[2]
- Technical support
- Customer retention
- Help desk outsourcing
Business Process Outsourcing (BPO)
- Front-office and back-office support
- HR/recruitment outsourcing
AI-Powered Support
Technology & Infrastructure
Simply Contact maintains full-cycle operations with its own R&D, in-house training center, analytics, and QA department.
Certifications:
- ISO 27001, ISO 27701
- PCI DSS v4.0.1
- GDPR and HIPAA compliance